Operations Management

Highly successful, ethical, industrious, and innovative operations leader with an exemplary record of conceiving and implementing unique strategies that consistently deliver operational excellence. Change agent, visionary, and forward thinking, capable of critically evaluating and responding to diverse issues in cost containment, processes and procedures, partnership development and best practices. Project driven, thrives in a fast-paced environment of continuous challenges. Proactive collaborative leader, coach, and mentor; gains employee confidence and utilizes their talent and knowledge. Shrewd business strategist, tenacious, exudes energy and confidence to excel and deliver. Core business expertise includes:

Provides evidence-based decisions – blends operations and strategy together ¬   Executive Leadership ¬   Sales / Sales Service ¬   Continuous Improvement ¬   Lean technology 5S and Six Sigma ¬   Project Management ¬   Employee Mentoring, Development, Review ¬   Operations Management ¬   ISO 9001, GMP’s, HACCP, KPI’s, O.H.S. A ¬   Change Management -Structure Change ¬   Facilities Management ¬   Human Resources – Health& Safety ¬   Supply Chain Management ¬   Finance – Profit / Loss Responsibilities ¬   SR&ED Tax Claims

 

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Education

PAC Packaging Certificate Program @ Packaging Association Canada
Mar 2021 — Apr 2021

he packaging value chain from designers, developers and decision makers to raw material suppliers, manufacturers, brand owners and retailers to waste management, re-processors and municipalities.

Operations Management @ Schulich School of Business
Mar 2021 — Apr 2021

Examines a broad range of concepts using management science models, particularly as they pertain to production and operations management. The course emphasizes techniques, but also strives to convey an appreciation of how these techniques can be used to solve problems in operations and planning.

Experience

Manager Customer Satisfaction @ Ingenious Packaging
Mar 2021 — Feb 2021

 Responsible for Customer Satisfaction, Materials Management, Estimating, Quality and Scheduling for Toronto, Vancouver & Napa staff reports 20+
 Implement Quality Management system developing KPIs, change quality directive to be employee ownership resulting in a 30% decrease of internal and customer complaints annually.
 Improve on time delivery from below 50% to above 98% continuously.
 Reduced Obsolete Inventory by $70M.
 Implemented New Project Development team and SRED teams.
 Developed Customer satisfaction measurements utilizing Surveys and Questionnaires achieving targets.
 Set employee measurement targets for appraisal applications and DPSP distribution.
 Mentoring staff, developing leadership and problem resolution within the group.

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