As an Account Manager at AlphaGraphics Duluth | Johns Creek, you are a key driver to scale our company and to level up our clients' businesses. With a focus on inside sales, you build genuine alignment with existing accounts, deepen our footprint in existing accounts, and create a next-level experience for our clients.
Account Manager Responsibilities:
- Ongoing learning AlphaGraphics products and services, production processes, capabilities, and pricing
- Build trust, educate customers, and deepen customer relationships to generate revenue
- Conduct site sruveys and client meetings, recognizing opportunity in all interactions
- Apply retention, cross-selling, and up-selling strategies and tactics to grow sales
- Provide top-tier customer experience
- Use a consultative / problem solving approach with clients
- Build trust with an increased number of contacts and departments within an account
- Asks probing questions. Listens to capture customers' specifications, needs, and problems
- Prepares professionally presented quotes and follows up multiple times in a timely manner, through a variety of channels.
- Presents a solution when there is a problem. Resolves customer complaints with five-star service
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● Act as the communication bridge between customers and production, with attention to production timeframe, stock, and capabilities
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An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:
- Commit to continuous learning to become a go-to advisor on our products, services, and pricing
- Gain an understanding of our production capabilities to confidently guide our clients
- Authentically engagi with their business needs
- Follows up and manages Inbound Leads
- Organize workflow and coordinate with the pre-flight and production teams to meet clients' deadlines.
- Manages orders as projects to maintain quality and on-time standards and to ensure profitability: making arrangements with vendors, discussing capabilities with production, confirming stock availability, proactivley communicating order progress to clients, and completing a QC on completed orders
- Maintain accurate records in a centralized print-production operating system and other CRM tools
- Accurately manage invoices and payments (cash, check, card, ACH) for client orders
- Answer phones
- Follow procedures for artwork and job tickets
- Delight customers by exceeding their expectations
Account Manager Qualifications
- Looking for a career, not a job
- Understanding of the marketing and sales funnel and how to move from one phase to another
- Team-oriented peer willing to compete to be the most valuable player
- High energy, extremely self motivated, with the ability to carry yourself like an executive
- Persuasive writing & on point verbal skills
- Professional appearance and telephone presence with good vibes
- Resourcefulness, ambition, investigative approach, with lots of innovation.
- Demonstrated ability to develop effective partnerships at all levels
We are a woman-owned, locally based marketing and visual communications company that specializes in client solutions. Our center is individually owned and operated by The Gentner Group under the nationwide brand AlphaGraphics. Join a high-impact, low-ego environment built on collaboration and people-first values. We are deeply dedicated to our craft and care about the humanity behind the work and ensure our days are filled with shared laughter and banter. Participate in team member's birthday celebrations and center milestone celebrations. Have a community impact through qaurterly service projects for our neighbors. Join us to drive tangible growth for our company and actively scale our clients' businesses.
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
