Account Manager

JOB SUMMARY / OBJECTIVE

The Account Manager is responsible for the overall ownership, growth, and execution of assigned customer accounts. This role serves as the primary point of contact for clients and is accountable for both account performance (revenue, margin, and growth) and successful project delivery.

This position builds upon the Project Manager role and retains core project management responsibilities, while adding full ownership of client relationships and financial performance. The Account Manager is expected to both manage projects directly and oversee project execution across internal teams, ensuring all work is delivered on time, within scope, and aligned with client expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Account Ownership & Growth

• Serve as the primary point of contact for assigned clients, building and maintaining long-term relationships.
• Develop and execute account strategies to grow revenue and profitability.
• Identify upsell and cross-sell opportunities across Super Color’s product and service offerings.
• Meet or exceed assigned revenue and margin goals.
• Maintain and manage a pipeline of opportunities within existing accounts.

Project Management & Execution (Core Responsibility)

• Directly manage projects from quote stage through completion, maintaining full accountability for timelines, accuracy, and delivery.
• Perform all core Project Manager duties as needed, including:
• Creating estimates and RFQs
• Converting estimates into jobs (work orders)
• Monitoring projects through production
• Coordinating installations and vendors
• Act as the final point of accountability for all projects within assigned accounts, whether executed personally or delegated.
• Ensure all project details, specifications, and client expectations are clearly communicated and executed.

Project Oversight & Team Coordination

• Delegate project tasks to Project Managers or Junior Project Managers when appropriate.
• Oversee and support Project Managers to ensure consistent execution and quality.
• Conduct or participate in pre-production and RFQ meetings with Production, Estimating, and Management.
• Proactively identify and resolve issues impacting production, timelines, or client satisfaction.

Client Management

• Lead all client communications, including project updates, issue resolution, and strategic discussions.
• Set and manage client expectations regarding timelines, pricing, and deliverables.
• Conduct regular account reviews to ensure satisfaction and uncover growth opportunities.

Estimating & Financial Responsibility

• Create, review, and approve estimates and pricing strategies for assigned accounts.
• Ensure all projects meet margin and profitability targets.
• Negotiate pricing, scope, and timelines with clients as needed.
• Maintain accountability for account financial performance.

Internal Leadership & Mentorship

• Provide direction and guidance to Project Managers assigned to accounts.
• Assist in training and onboarding of Junior Project Managers.
• Act as a resource for escalation and problem-solving across teams.

COMPENSATION STRUCTURE

• Base salary + commission tied to:
• Account revenue growth
• Client retention and expansion

COMPETENCIES

• Account Management & Relationship Building
• Project Management (Execution & Oversight)
• Sales & Revenue Growth
• Strategic Thinking
• Communication Proficiency (Verbal & Written)
• Problem Solving / Decision Making
• Strong Sense of Ownership & Accountability
• Customer Service Excellence
• Financial Acumen (Margins, Pricing, Profitability)
• Operational & Production Awareness

SUPERVISORY RESPONSIBILITIES

• Indirect oversight of Project Managers and Junior Project Managers.
• Responsible for delegation and quality of work within assigned accounts.

POSITION TYPE / EXPECTED HOURS OF WORK

• Full-time position.
• This position requires on-site presence at Super Color Digital facilities and is not a remote role.
• Employees are expected to be in the office during standard business hours each workday to support cross-functional collaboration with Sales, Production, and Project Management teams.
• This role does not offer flexible or remote work arrangements, as consistent in-person communication is essential to successful project execution and account management.
• May require extended hours or occasional weekend work to support client deadlines and production schedules.

EXPERIENCE AND SKILLS PREFERRED

• 5+ years of experience in Project Management, Account Management, or related field.
• Experience in print, graphics, manufacturing, or related industry preferred.
• Demonstrated ability to manage both client relationships and project execution.
• Strong understanding of production workflows and estimating processes.
• Excellent communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office applications.

KEY ROLE CLARIFICATION

• This is not a pure sales role.
• This is not a pure project management role.
• This is a hybrid ownership role responsible for:
• Client relationship
• Revenue growth
• Project execution
• Overall account success